Privacy Policy

Commitment to Privacy

MoverAid prioritizes your privacy and is committed to protecting it. We offer an array of services like moving, destination handling, storage, immigration, relocation, and assignments. To deliver these services effectively, we may need to collect personal information such as your name, contact details, and relevant details for you and your family, if applicable.

Privacy Policy Overview

This Privacy Policy, along with our Terms of Use, Data Subject Consent Letter (if applicable), and other referenced documents, explains the personal data we collect, its usage, potential sharing, and your choices regarding your information. It also details security measures in place and contact information for privacy inquiries. In certain instances, you may need to sign a Data Subject Consent Letter for your explicit consent to data processing as outlined. However, your visit to our websites, apps, or acceptance of services implies consent to our practices. You still maintain the right to raise objections or specific requests concerning data processing, detailed in “Your Rights as a Data Subject.” Under GDPR, you’re entitled to know your data controller’s identity—the entity managing your personal data’s processing.

Identifying Your Data Controller

• Corporate Clients: If moving for work, your employer might be your data controller, and you should consult your employer’s privacy policy. MoverAid processes data as directed by this controller.
• Direct Individuals: If you engage MoverAid directly, the respective MoverAid entity providing services serves as your data controller. Our company list is available at https://moveraid.com.
• Partners: For referrals through business partners, they might be your data controller, and you should refer to their privacy policy.

Questions can be directed to hello@moveraid.com or through the “How to Contact Us” section below.

Information We Collect

We may gather personal data, including personally identifiable or sensitive information, about you and your family through the following channels:

1. Information Provided by You: Data you submit through forms on our websites or communication channels like phone or email concerning our services, including immigration, relocation, and assignments. This may involve details like name, contact details, marital status, birth date, occupation, financial information, and sensitive data as needed.
2. Voluntary Disclosure: Providing requested info is not mandatory, but its absence may affect the scope of services we offer. Keeping your data current aids in delivering optimal services; kindly notify us of changes.
3. Information for Service Provision: We gather data to provide services, using automatic methods like cookies to collect details like IP addresses, browser type, and URL interactions.
4. Third-Party Data Collection: Web analytics services help us assess visitor behavior, while partnerships provide insights on your interaction with our digital assets across platforms.
5. External Data Sources: Partnerships with third parties such as employers, technical subcontractors, and government bodies may provide additional data about you.

Cookie Use

Our website uses cookies to store information on your device, enhancing your browsing experience without harming your system. Cookies don’t collect personal identifiers like names. They’re employed for general site management and improvement, analyzing user patterns and frequency. Visitors are prompted to consent to cookies by clicking “Accept All,” with custom settings available. Adjust browser settings to manage cookies, and for detailed instructions, consult your browser’s help section.

Data Usage

Your data may be used for:

• Providing the Services to you and/or your family.
• Managing your relationship or account with us, including communications.
• Notifying you about Service changes.
• Evaluating and improving our offerings and conducting analytics.
• Compliance with laws and regulations.

Your data may also serve marketing purposes:

• With consent, providing you or allowing third parties to offer information, recommendations, or advice on offers and promotions. For existing customers, we’ll share similar product info; for new customers, consent is required unless allowed by law. Opt-out options are available anytime through contact.

Data Sharing

• Within Our Group: Shared with group subsidiaries as per this Privacy Policy.
• With Third Parties: Including partners, suppliers, and compliance bodies for service execution.
• In Business Ventures: Data may be shared in business sale or acquisition.
• Legal Compliance: Shared as necessary to comply with legal obligations or protect rights.

Data Retention and International Transfers

MoverAid operates globally, which may require data transfers outside the EEA or Switzerland. We ensure adequate data protection through contracts, Privacy Shield, or Model Contracts. By providing your data, you consent to its transfer and processing.

We retain data as needed for its intended purpose or longer for legal obligations, ensuring secure data handling. Although we strive for comprehensive protection, internet transmission isn’t fully secure; use caution.

Your Rights

You have rights regarding your data, including access requests, consent withdrawal, and data updates, respecting legal limits. Opt-out of marketing by contacting us at hello@moveraid.com. Exercise rights by reaching out, and be aware that some website links direct to third-party policies.

Accessing Your Information

You can request access to your information, subject to data protection laws. Requests should be written, providing contact details. Unreasonable requests may incur fees or denials, but explanations will be provided for refusals.

Data Security

We prioritize data security with appropriate measures against unauthorized access and misuse. While no system is entirely foolproof, we continuously enhance protections.

Complaint Handling

To report data processing or a complaint, contact our Data Protection Officer or the Supervisory Authority. Contact details are in the “How to Contact Us” section.

Privacy Policy Updates

Any future Privacy Policy changes will be reflected on this page and communicated when appropriate. Regular review is advised.

Contact Information

For queries or updates, click here or contact:

Data Protection Officer MoverAid

Rua dos Golfeiros 18, 2440-038 Leiria, Portugal

Email: hello@moveraid.com.